megadice ABOUT FAQ
Deposit
What are the available deposit methods? Use UPI, Paytm, IMPS, NetBanking, or cards like Visa. Minimum deposit is ₹100—funds reflect instantly!
What is the minimum deposit amount? ₹100 for most methods. Claim your up to ₹1111 welcome bonus on your first deposit!
Download App
How do I download the app on my phone? Guide users to the app download process for Android/iOS.
Why can’t I install the app after downloading? Address common installation issues (e.g., permissions, region).
What bonuses come with app download? Claim ₹21 welcome bonus + 37% up to ₹5,777 on first deposit. Exclusive app perks!
What devices support the app download? Compatible with Android 5.0+ and iOS 12+. Check your device settings before downloading for smooth installation.
How do I download the app safely? Visit the official site, scan the QR code, or download from site Download Area, Ensure antivirus is on—100% secure!
How can I contact support if I face issues with the app or bonuses? You can contact online service anytime, also can send the email to feedback.
What are the eligibility criteria for each bonus? Explain requirements (e.g., minimum deposit, wagering).
Is the app download free? Yes, completely free. No hidden fees—get ₹21 welcome bonus upon installation.
Each Bonus
Can I combine multiple bonuses? No, one active bonus at a time. Choose wisely—check "Bonuses" for options.
Can I withdraw bonus money immediately? No, meet wagering requirements (e.g., 2x bonus). Withdraw winnings after fulfillment.
Are bonuses taxable in India? Winnings may be taxable per Indian laws. Consult a tax advisor—platform doesn't withhold.
How do I activate tournament bonuses? Join events like ₹13.5 Lakh Slots Tourney—bonuses auto-applied on entry.
What is the lose rebate bonus? Get 2-5% cashback on losses weekly. Claim in "Promotions"—softens any setbacks.
How do I forfeit a bonus? Go to "My Bonuses" and select "Forfeit." Funds revert—contact support if needed.
How do I claim the welcome bonus? Register after download, deposit ₹500+, and bonus credits automatically. Wagering applies.
Games
What is a payline in Slots? Winning lines across reels—more paylines mean more chances to win big!
Can I play games on mobile? Yes, download the app for seamless Slots,Casino,Sports,Rummy and betting—optimized for Android/iOS.
Login & Register
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
Can I register with Google or Facebook? Yes, click "Social Login" for quick signup. Link your account for seamless access—no password needed!
Why does registration redirect to payment? For welcome bonus activation. Skip if not ready—deposit later for ₹21 reward.
How do I register/Sign up? Visit the site, click “Register,” enter your mobile number, email, and password, then verify with OTP. Start in minutes!
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tips—easy fix!
Can I change my registered email or mobile number? Yes, log in, go to “Profile Settings,” and update after KYC verification—contact support to confirm.
What if I forgot the mobile number I used to register? No worries! Use “Forgot Password,” enter your registered email, and follow the verification link to recover.
I am not receiving the OTP, what should I do? Check your network, spam folder, or resend OTP. Contact 24/7 support at [email protected] if it persists.
What if the registration page loads slowly? Clear browser cache or switch to mobile data. Our servers are optimized—reload and try again.
Service & More
Can I get help with account verification through customer support? Yes, support guides you through uploading PAN card, Aadhaar, or other ID documents. Verification takes 24-48 hours.
How do I check the status of my support ticket? Use the ticket ID provided in the confirmation email to track updates via live chat or account dashboard.
Is customer support offered in Hindi for Indian users? Yes, support agents fluent in Hindi are available via chat, email, or phone for seamless communication.
How do I report a technical issue with the mobile app? Use the in-app "Help" section or email support with details like device model and error screenshot for faster resolution.
Can customer support assist with tax-related queries on winnings? Yes, they explain TDS (30% on winnings over ₹10,000) and guide on ITR filing for potential refunds.
Can customer support assist with payment issues? Yes, they troubleshoot failed deposits or withdrawals. Provide transaction ID and bank/UPI details for quick fixes.
How long does it take to get a response from customer support? Live chat responds within 1-3 minutes, emails within 24 hours, and WhatsApp queries within 10-15 minutes.
How do I verify my phone number with customer support? If SMS verification fails, support can manually verify via call or alternate number provided by you.
Withdraw
Can I withdraw bonus winnings? Yes, after 1x wagering. Track progress in "Bonuses"—withdraw eligible amounts anytime.
What is the maximum withdrawal limit? ₹1,00,000 per day for verified users. VIP levels unlock higher limits—upgrade now!
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